Fair Practices Code

EazyMoney subscribes to the core tenets of ethical intermediation, transparency, and consumer protection. We pledge to treat every customer fairly, transparently, and with dignity throughout their financial journey.

We believe informed borrowers make sound financial decisions. In accordance with this principle: • Clear Role Demarcation: We prominently disclose on every page that EazyMoney is a lead generation and customer referral platform and not a direct lender. • Accurate Pricing & APR Visibility: We display verified Annual Percentage Rates (APR), interest rate ranges, processing fees, and tenure parameters as furnished by partner lenders, without hidden markups. • Key Fact Statement (KFS): We encourage all users to thoroughly inspect the lender's official Key Fact Statement (KFS) detailing the total cost of credit prior to signing any loan contract. • Distinction Between Advice & Approvals: We make it explicitly clear that calculators and assistance plans provide guidance and do not constitute loan approvals.

We respect your privacy and autonomy: • Affirmative Consent: We never utilize pre-ticked consent checkboxes or covert opt-ins. Each stage of data sharing—from initial enquiry to lender continuation—requires your clear affirmative action. • No Unsolicited Telemarketing: We do not sell your contact details to third-party telemarketers. You will not receive aggressive sales calls or misleading financial offers from EazyMoney. • Seamless Revocation: You maintain the right to withdraw your consent and request the deletion of your enquiry data at any time.

As a lead generation and customer referral platform: • EazyMoney does NOT participate in debt collection or recovery activities. Loan repayments, servicing, and collections are managed exclusively by the respective lending Bank or NBFC in strict compliance with RBI directives. • We strictly condemn any harassment, intimidation, abusive language, or unauthorized contact with a borrower's friends, family, or references. • All partner lenders are expected to adhere strictly to RBI recovery guidelines, ensuring communication occurs solely during reasonable business hours (08:00 to 19:00 IST) and respects customer dignity.

Our staff, agents, and customer service representatives are bound by internal codes of conduct: • Integrity in Communication: Staff must provide truthful, accurate, and non-deceptive explanations regarding loan products, eligibility requirements, and turnaround times. • Zero Tolerance for Bribery: Staff are strictly prohibited from soliciting or accepting personal kickbacks, cash gifts, or unauthorized commissions from customers. • Ongoing Compliance Reviews: We regularly review our digital workflows and customer communication logs to ensure ongoing compliance with RBI and DPDP regulations.